Fixit Ops

Incident lifecycle, SLA performance, appeals, and survey handling for CES operations

Demo data -- portable snapshot

Portable demo build. Status/source/priority category names mirror the app's own generic taxonomy; all volumes, SLA percentages, and trend shapes are synthetic sample data generated with a fixed seed, then scaled and jittered so nothing resembles real production numbers, while the qualitative story (funnel drop-off shape, SLA trend direction, source mix) is preserved for demo purposes only. Not connected to any live system.