SSR vs Complexity

Self-Serve Rate against Call Complexity, by workflow and over time -- where self-service is winning, and where the residual agent-handled mix is getting harder.

Demo data -- portable snapshot
Portable demo build. This report's live source (puppy.walmart.com/sharing/.../ssr_vs_complexity2) is behind Walmart SSO and wasn't accessible for this build, so the structure here was inferred from the report name plus two already-documented, related bodies of work: the Call Complexity Scorecard's six-factor Low/Medium/High scoring model, and the Sierra Voice AI Self-Serve Rate metric. Every workflow name, volume, complexity score, and SSR value below is synthetic (fixed-seed, generated in-browser) -- no real production numbers, and the exact chart set may not match the live report 1:1. Swap in a screenshot or export of the real page any time and this gets tightened up to match.